Privacy Policy
Nancy Rae Coaching is committed to protecting your privacy and the security of your Personal Data. The information you share with Nancy Rae Coaching allows us to provide you with the best experience and results from our services, and to improve our website and the services we offer. This privacy policy explains what personal data Nancy Rae Coaching collects from you when you use our website and services, how we use it, and what steps we take to ensure it is protected.
What personal information do we collect?
We collect information from you when you subscribe to our list, purchase a service, respond to a survey or fill out an online form. When contacting us or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, and phone number. You may, however, visit our site anonymously. Session notes are taken after coaching sessions which may include reasons for choosing to have a session, life experiences, emotions experienced, outcomes that you would like from your session, statements describing goals and visions for your life, etc.
When do we collect information?
You provide Nancy Rae Coaching with most of the data we collect. We collect data and process data when you:
- Use our Contact form
- Use our Book a Session form
- Enroll in sessions or programs
- Have a Coaching session
- Subscribe to our newsletter
- Provide feedback, testimonials, etc. in comments or via email or chat
- Email or chat with us about questions, comments, or to arrange the details of your session
- Fill out a form in advance of session or online class
- Use or view our website, via your browser’s cookies
Nancy Rae Coaching uses third party services to host this website, collect certain information (such as for an online class) and collect payment. We recommend you check out the privacy policy of each of the following:
Nancy Rae Coaching uses Google Analytics to help us analyze how users use our site. Read Google’s privacy policy here.
How do we use your information?
We may use the information we collect from you when you register, enroll, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To respond to your questions
- To personalize your experience
- To improve our website and the services we provide to better serve you
- To email you a newsletter and/or special offers on our services that we think you might
- To quickly process your transactions.
How we store and protect your information
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. Access to this information is limited to those with a genuine business need to know and is subject to a duty of confidentiality. We will notify you and any applicable regulator of any suspected data security breach as required by law.
How long we keep your data
If you leave a comment on this website, the comment and its metadata are retained indefinitely to facilitate automatic approval of follow-up comments. These comments may also be checked by an automated spam detection service. Nancy Rae Coaching will keep your emails, text/WhatsApp messages, and session notes for up to six years, after which time they will be deleted.
Who we share your data with
Nancy Rae Coaching does not sell your data or share it with third parties. Nancy Rae Coaching sessions are confidential and their content is not discussed with third parties without your prior, written consent, unless ordered by a court of law. We may share personal information with law enforcement or other authorities if required by an applicable law.
Marketing
Nancy Rae Coaching would like to send you information about products and services that we think you might like.
If you have agreed to receive marketing by providing your contact information, you may always opt out at a later date. You have the right at any time to stop Nancy Rae Coaching from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
Your data protection rights
Nancy Rae Coaching would like to make sure you are fully aware of all of your data protection rights. You are entitled to:
- Request to see what information we hold about you
- Know what we are doing with your information and why
- Ask us to correct any mistakes in the information we hold about you or add any information that is missing
- Object to direct marketing
- Withdraw your consent at any time
Depending on our reason for using your information, you may also be entitled to:
- Ask us to delete information we hold about you
- Have your information transferred electronically to you
- Object to decisions being made that significantly affect you
- Object to how we are using your information
- Stop us using your information in certain ways
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email us at nancy@nancyraecoaching.com to protect your privacy, we may ask you to identify yourself.
Cookies
Cookies are text files placed on your computer to collect standard internet log and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
How we use cookies
Nancy Rae Coaching uses cookies in a variety of ways to improve your experience of our website, including:
- Keeping you signed in
- Loading our site more quickly on your browser
- Understanding how you use our website
How to manage cookies
You can set your browser not to accept cookies, and remove cookies from your browser by following the simple steps outlined here. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Nancy Rae Coaching’s website may contain links to, or embedded content (e.g. videos, images, articles, etc.) from other websites. Our privacy policy applies only to our website, so if you click on a link to another website or view embedded content, we advise you to read their privacy policy.
Changes to our privacy policy
This privacy policy is reviewed regularly and updates are made to it on this page. This privacy policy was last updated on December 1, 2020.
How to contact us
If you have any questions about Nancy Rae Coaching’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Our email is: nancy@nancyraecoaching.com.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Nancy Rae Coaching has not addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office of your country of residence. Nancy Rae Coaching is based in USA, but has clients in EU countries.
PERSONAL INFORMATION
We do not store, sell or trade any client personal information. Personal information in respect to client testimonial is only publicized with written permission from the client and will be withdrawn on request. For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Payment, delivery and download of online information are handled by a third party. All download transactions are facilitated by Sine Info Ventures Pvt. Ltd. trading as E-JUNKIE in partnership with PayPal and online security through GeoTrust.